bn88's Privacy Policy

1 Scope of Data Collection

When you register an account, log in, or use any service on bn88, we collect certain information from you. This collection is done only to provide the necessary services and we aim to keep it to a minimum.

1.1 Information You Provide Directly

Information you share with us yourself includes:

• Full name and date of birth (required for account verification)
• Mobile number (for transactions via bKash, Nagad or Rocket)
• Email address (for account recovery and communication)
• Documents submitted for identity verification (copy of national ID card or passport)
• Financial transaction details — deposit and withdrawal amounts and methods

1.2 Automatically Collected Information

When you use our site or app, certain information is collected automatically:

• IP address and device type
• Browser type and operating system information
• Logs of when the site was accessed and how long each page was visited
• Gameplay history and betting records — to ensure service quality

1.3 Information Received from Third Parties

On occasion, we may receive a limited amount of information from verification agencies for identity verification or fraud prevention. However, this information is used only to fulfil your direct request.

2 Purpose of Data Use

bn88 uses your information only for specific and lawful purposes. We do not sell any information commercially to third parties.

2.1 Providing and Operating Services

We need your information to keep your account active, process deposits and withdrawals, manage game sessions and provide customer support. Your mobile number is also essential for settling transactions via bKash, Nagad and Rocket.

2.2 Security and Fraud Prevention

Information is analysed to ensure account security, detect multiple account registrations or unusual transactions, and maintain the overall security of the platform.

2.3 Ensuring Responsible Gaming

By analysing gameplay and transaction data, we try to identify patterns of harmful behaviour and provide support to users where needed. Reading our Responsible Gaming guidelines will give a clear picture of how bn88 works to protect players.

2.4 Communication and Notifications

Your mobile number and email address are used to send important account notifications, transaction confirmations and promotional information. You may request to opt out of promotional messages at any time.

2.5 Service Improvement

We work to improve the platform experience by analysing overall usage patterns. This analysis is always conducted on aggregated, anonymised data.

3 Data Storage and Security

bn88 treats the security of user data as its highest priority. We have put in place industry-standard technical and administrative measures to protect your information from unauthorised access, modification or leakage.

3.1 Encryption

All data transfers are secured through SSL (Secure Sockets Layer) encryption. Sensitive data at rest — particularly identity verification documents and financial records — is stored with AES-256 grade encryption.

3.2 Access Control

Only employees whose work requires it can access your information. All employees are bound by strict confidentiality agreements and receive regular security training.

3.3 Data Retention Period

Information is retained for as long as your account is active and, after that, for as long as legally required. Financial transaction records are generally kept for five years. Once the required period ends, data is securely deleted.

4 Sharing Data with Third Parties

bn88 never sells or rents your personal information for commercial purposes. However, limited data sharing may be necessary in certain situations.

4.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification and managing technical infrastructure. These partners receive only the information needed for their designated task and are obligated to meet our privacy standards.

4.2 Legal Obligations

We may be required to provide information to authorities by court order, government directive or legal requirement. In such cases we will make every effort to notify you in advance, unless legally prohibited from doing so.

4.3 Business Transfers

If any business restructuring or acquisition takes place, information may be transferred. However, the terms of this privacy policy will continue to apply in that case and you will be notified in advance.

4.4 International Data Transfers

Some of our servers and services may operate in international locations. In such cases the standard of data protection is not reduced; appropriate contractual and technical safeguards are ensured.

5 Cookies and Tracking Technologies

The bn88 website and app use cookies and similar technologies that help improve the functionality of the site and your experience.

5.1 Essential Cookies

Some cookies are essential for maintaining login sessions, saving language preferences and security verification. The site cannot function properly without them and these cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferred game categories, deposit method and other settings. Disabling them will require you to re-set your preferences each time.

5.3 Analytical Cookies

Analytical cookies are used to understand which parts of the site are used most and where issues arise. This information is always analysed in aggregate form, not at an individual level.

5.4 Cookie Controls

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect some core functionality of the site.

6 Your Rights

bn88 respects your rights over your information. You can contact us at any time to exercise the rights described below.

6.1 Right to Access

You have the right to know what information we hold about you. Upon request, a summary of the stored information will be provided.

6.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. Some information can be updated directly from the account profile.

6.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes.

6.4 Right to Data Portability

You have the right to receive the information you have provided in a structured and commonly usable format. Contact the support team to make this request.

6.5 Right to Object to Processing

You have the right to opt out of marketing communications or to object to certain types of data processing. Notifying our support team will result in prompt action.

7 Protection of Minors

All bn88 services are exclusively for individuals aged 21 and above. Collecting information from or providing services to minors is against our policy.

Age verification steps are taken at the time of registration. If a user is identified as a minor, their account is closed immediately and the collected information is deleted.

If you become aware that a minor has opened an account on bn88, please notify our support team immediately. 21+

8 Policy Changes

This privacy policy may be updated as technology, law or our services change. When changes are made, the "Last Updated" date at the top of the page will be revised.

For significant changes, you will be notified by email or through a platform notification. Continued use of the site after changes are made will be considered acceptance of the updated policy.

For any questions about policy changes, you may visit our FAQ section — answers to privacy-related questions can also be found there.

9 Contact

If you have any questions, concerns or requests regarding this privacy policy, please contact the bn88 support team. Our customer service is available 24 hours a day, 7 days a week to assist in Bengali.

9.1 Ways to Contact Us

You can reach us in any of the following ways:

• Live Chat: Direct chat support on the platform — the fastest way to get immediate help
• Email: [email protected] — responses are usually sent within a few hours

9.2 Complaint Resolution

If you have a complaint related to data protection, please contact our support team first. We aim to provide a formal response within 30 working days. To learn more about our services, you can read the About bn88 page.